Process Metric

Metric

Process Metric

An observation that tells us something about what's going on in our team or unit.

Purpose

An observation that tells us something about what's going on in our team or unit. For example, Queue Size and Lead Time.

Notes

In a healthy business, you would probably use metrics of all five types.

Rules / Constraints

  • We have not (yet) defined rules or constraints.

Input Metric
Process Metric
Output Metric
Outcome Metric
Impact Metric
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Five Types of Metrics
Five Types of Metrics

Metrics are an essential tool for organizational performance. Input metrics, process metrics, output metrics, outcome metrics, and impact metrics all play a role in this.

“The real metric of success isn't the size of your bank account. It's the number of lives in whom you might be able to make a positive difference.”

(Source: Naveen Jain)