Process Metric

Metric

An observation that tells us something about what's going on in our team or unit.

Measures and Metrics: Input Metric β€’ Process Metric β€’ Output Metric β€’ Outcome Metric β€’ Impact Metric

Purpose

An observation that tells us something about what's going on in our team or unit. For example, Queue Size and Lead Time.

Notes

In a healthy business, you would probably use metrics of all five types.

Rules / Constraints

  • We have not (yet) defined rules or constraints.

β€œThe real metric of success isn't the size of your bank account. It's the number of lives in whom you might be able to make a positive difference.”

(Source: Naveen Jain)