Value Is Customer Experience, Not Customer Expectation
The unFIX Company The unFIX Company

Value Is Customer Experience, Not Customer Expectation

The biggest mistake that agilists make is to misunderstand the meaning of value. It’s not about increasing the speed of deployments and releasing as often as possible. Value is customer experience, not customer expectation.

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We Don't Believe in an Implementation Roadmap.
Insights Jurgen Appelo Insights Jurgen Appelo

We Don't Believe in an Implementation Roadmap.

An agile transformation is not a step-by-step process with a linear roadmap. It is messy, fuzzy, and non-linear. You must revisit each stream of the Innovation Vortex regularly, and your organization design will never achieve the status of Done. The best you can aim for is Good Enough for Now.

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Find the Why with Jobs-to-Be-Done
Insights The unFIX Company Insights The unFIX Company

Find the Why with Jobs-to-Be-Done

Why are we still talking about product backlogs and product roadmaps? Shouldn’t they be experience backlogs and experience roadmaps? Successful companies optimize their value streams around the Jobs-to-Be-Done and the experiences that they want customers to have.

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unFIX Foundation workshop (a reflection)
Insights The unFIX Company Insights The unFIX Company

unFIX Foundation workshop (a reflection)

This week, I attended an amazing two days #unfix workshop in Munich. We had so many challenging topics and conversations. The headline is #unFIX. Questioning organisational models and understanding the design patterns.

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The 25 Drives Grid
The unFIX Company The unFIX Company

The 25 Drives Grid

Human motivation is an essential topic for product managers and change leaders. Without motivation, clients won’t consider trying out our products, and co-workers won’t be interested in changing their ways of working.

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